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Our Team

Our talented team represents a cross-section of cultures and nationalities with solid foundations in
customer service and a wide array of professional and volunteer experience working with children.

Ophelia Nowells – Founder/Executive Director
Ophelia Nowells has over three and a half years of professional experience managing operations for
private agencies that offer supervised visitation. She has been instrumental in developing and
instituting policy and procedures, conducting compliance audits, filing and renewing all applicable
licenses and certifications, hiring and training staff, processing monthly DSHS billing and payroll, and ensuring compliance with reporting and performance protocols. As a 20-year veteran of the retail industry, Ophelia also has a passion for customer service, a strong commitment to excellence, and an exemplary track record with regard to team leadership and management. Her vision for Joining Hands Visitation is an organization that delivers exemplary service with a well-trained staff who are dedicated to serving the local community and extending a helping hand to all with a non-judgmental, discretionary manner.

Tara Bethea – Operations Manager
Tara Bethea has an extensive background in customer service, working with leading companies in the software-as-a-service (SaaS) industry. As a client service professional, Tara supported Fortune 500 clients in the execution of marketing strategies that drove brand recognition, increased customer loyalty, and maximized marketing return-on-investment (ROI). Tara managed cross-functional teams of account managers, client engineers, web developers, and quality assurance leads, and was responsible for all client escalations, revenue forecasting, billing, and project management. Beyond her private sector experience, Tara has also cultivated advanced skills in communication, cross-functional team leadership, project management, conflict resolution, design execution and content development. She thrives in fast-paced, dynamic environments requiring creativity,transparency, attention to detail, and results.

Kimberly Nowells – Parent-Child Visitation (PCV) Specialist/Office Assistant 1
Kimberly Nowells holds a Bachelor of Science degree in Educational Studies from Bethune-Cookman
University in Daytona Beach, FL. Her deep background in child education includes 180 hours at
the Teacher Academy of the Thurston County Public Schools and volunteer experience with the
Volusia County Public Schools in Daytona Beach, FL. In addition to her background in education,
Kimberly also has extensive customer service experience working in retail and fast casual dining
environments. The combination of skills and experiences make her an ideal choice for leading the
JHV visitation team.

Nikita Nowells – Parent-Child Visitation (PCV) Team Lead Coordinator/Office Manager/Quality Assurance
Nikita Nowells’ professional background includes over ten years of customer service in the retail
industry with progressive team management and leadership responsibilities. Having served in a wide variety of roles, some of her responsibilities included: providing customer support, project management, enforcing security policies and procedures, and hiring, training, and managing new employees. With respect to child welfare, Nikita has experience providing childcare and supervised visitation. In these roles, she provided behavior management, guidance and discipline, and child transport. Nikita’s unique combination of skills and visitation experience make her an invaluable resource for leading the JHV visitation team.

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