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Visit Report Guidelines
Visit Reports Contain confidential information. Require protection under the data security requirements Are a permanent part of the case record. Provide information about parent’s progress and safety concerns. Help professionals in the case decide if the visit plan should be modified. Informs the CA social worker about other services that may be needed by a…
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Mandated Reporting
You are a Mandated Reporter REPORT all suspected child abuse or neglect. REPORT if you observe child abuse or neglect when picking up or dropping off a child. REPORT if you observe child abuse or neglect during the visit. REPORT if a child discloses child abuse or neglect in the car. CPS Intake: 1-866-END-HARM Click…
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Report Unusual Incidents
Unusual incidents which require an immediate phone call to the social worker and/or their supervisor, and a written Incident Report within 24 hours. Parent or Child: Engages in physical self-abuse or abuse of others Exhibits sexual behaviors Exhibits unusual behavior Leaves or runs away Requires medical attention Makes suicidal threats or behavior Exhibits behavior that…
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Ending a Visit Session Early
End a Visit Early When: Parent attempts to leave the area with the child. The child is at risk of or is experiencing physical or emotional abuse by the parent. Parent ability to care for the child is impaired. Parent does not abide by rules outlined in CA visit plan and agency guidelines. The supervisor…
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Intervention During a Visit Session
Parent Intervention Parents Can: Redirect the child to another activity. Give time outs or use other skills learned in CA provided parenting interventions. Explain to the child why their behavior was wrong and give a positive alternative. Parents Cannot: Use physical discipline (hitting, spanking, grabbing, or shaking the child). Be verbally or physically aggressive, threatening,…
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Rescheduling Guidelines
Visits will be made up when: Visit Supervisor emergency Child is unexpectedly unavailable Court hearing Caregiver takes the child on a planned vacation Bad weather Visit will not be made up when: Parent no showed or cancelled with less than 24 hours notice Visit ended early because of the parent’s behavior Make-up Scheduling Considerations Meal…
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Cancelled – Missed – No Shows
The goal is to avoid transporting a child unnecessarily. PARENTS must notify the social worker and visit supervisor 24 hours before a visit if they are going to cancel, or it will count against them. Visit Supervisors are only to wait 15 minutes for a parent to arrive, and then take the child home. Three…
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Visit Session Preparation & Guidelines
Visit Preparation Checklist Agency Badge Gas in Car Car Seats Charged Cell Phone Service Delivery Record with Contact Information Caregiver signature form Map + Directions A list of phone numbers for your PCV Team First Aid Kit Pen + Notebook Visit Guidelines Verify participants Review contracted agency visit guidelines Survey room and sit in direct…
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Safety is Critical: Have a Plan
Know who to call If the Caregiver is not home Contact the Caregiver immediately Contact the emergency contact if the Caregiver is unavailable If a visit ends early Contact the Caregiver immediately Contact the emergency contact if the Caregiver is unavailable Contact the Agency Director who will contact the CA social worker (if needed) The…
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Role of the Staff Supervisors
Role of the Agency Staff Director Primary contact for CA social workers. Provides ongoing supervision at minimum every two weeks with support from the PCV Team Leads. Ensures employees meet all training requirements to begin employment and as they continue with the agency. Reviews and approves all visit reports, incident reports, and other documentation before…
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