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Role of the Agency Staff Director
- Primary contact for CA social workers.
- Provides ongoing supervision at minimum every two weeks with support from the PCV Team Leads.
- Ensures employees meet all training requirements to begin employment and as they continue with the agency.
- Reviews and approves all visit reports, incident reports, and other documentation before submission to CA.
- Maintains all reports in agency file.
- Immediately addresses Visit Supervisor’s performance with support from the PCV Team Leads.
Role of the PCV Team Lead
- Provides constant supervision of all PCV staff who deliver visit services under the current contract with a DCYF/CA social worker.
- Responsible for quality assurance and the satisfaction of birth and foster families with the delivery of PCV services.
- Supervision includes:
- dropping in on visits,
- observing visit supervisors in action, and
- reinforcing the timely submission of all reports,
- maintaining safety and proper supervision during visits, and
- maintaining professional boundaries and the confidentiality of JHV clients.
Children’s Administration, DCYF. “Visit Services: Pre-Service Training for Contracted Providers.” 2014. Powerpoint presentation.
