Know who to call

• • If the Caregiver is not home
    • Contact the Caregiver immediately
    • Contact the emergency contact if the Caregiver is unavailable
  • If a visit ends early
    • Contact the Caregiver immediately
    • Contact the emergency contact if the Caregiver is unavailable
    • Contact the Agency Director who will contact the CA social worker (if needed)
    • The Agency Director will file an Incident Report (if needed)
  • If the parent abducts the child
    • Call 911 immediately
    • Contact the Agency Director who will contact the CA social worker
    • Contact the Caregiver
    • The Agency Director will file an Incident Report
  • If a child gets hurt
    • Call 911 if necessary
    • Contact the Caregiver who will meet the ambulance at the hospital and provide medical coupons for the child’s care
    • Contact the Agency Director who will provide appropriate support depending on the severity of the injury – especially if the child does not need emergency care.
    • The Agency Director will file an Incident Report
  • If a parent threatens a Visit Supervisor
    • Call 911 immediately
    • Inform the parent that they must depart or their arrest is imminent
    • Contact the Agency Director who will contact the CA social worker
    • The Agency Director will file an Incident Report

Know where you can go

• Develop an exit strategy
  • Stay alert and identify the exits from the building
  • Sit close to the door in order to quickly put distance between you and any potential conflict
  • Sitting near the door will enable you to remove the child, close the door, and move to another room if necessary
  • Contact the Agency Director and the Caregiver for next steps
  • The Agency Director will file an Incident Report

Children’s Administration, DCYF. “Visit Services: Pre-Service Training for Contracted Providers.” 2014. Powerpoint presentation.