Personal information or phone numbers are not to be given without the express permission of said staff member. All business pertaining to JHV is to channel through the JHV offices and office phone numbers. All staff have been provided with an employee roster that is not to be shared outside the agency.

If answering agency phones all staff are to maintain a professional demeanor and announce the agency name and identify themselves to the caller. Please note if the call is for someone else please take a message along with the date, time, name of caller, and a contact phone number.

AT NO TIME IS ANYONE TO DISCUSS CONFIDENTIAL JHV INFORMATION over the phone without preauthorization.
NO CLIENT or STAFF PERSONAL INFORMATION IS TO BE DISCLOSED AT ANY TIME TO ANY ONE over the phone.

Adherence to the aforementioned policy is mandatory and violation can be grounds for termination.